Frequently Asked Questions
Everything you need to know about your TERRAINCOGNITA journey.
How long will it take for my order to arrive?
Standard shipping usually takes 3-7 business days depending on your location. International orders may take 10-14 business days to clear customs and reach their destination.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Exchanges are free of charge, while returns for a refund incur a small restocking fee.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, TERRAINCOGNITA is committed to ethical fashion. We use organic cotton, recycled polyester, and ensure all our manufacturing partners adhere to fair labor standards.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress until it reaches your doorstep.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment plans through services like Klarna and Afterpay.